At Fedtech, we put a great deal of emphasis on customer service to ensure our customers are satisfied with their projects. Please take a moment to read some of the feedback we have received from our previous customers.

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"I had a request from our customer for an application which was not applicable to Injection Molding, I had heard Fedtech does a fantastic job. I requested a quotation for our customer and after explaining that we wanted to help them but do not have the capabilities - I passed on the quote to our customer. They are a local fortune 500 company… (Hope it works out for them and you) Great job! Thank you Fedtech for all your help!"

"Thanks so much. Your ability to turn prototypes in record time has allowed me to get new products to market sooner. Although I do my best to make sure that I don't have rush orders, emergencies arise from time to time. Fedtech always responds and has never let me down.

Thanks for the great customer service."

"You guys have performed extremely well on this project and have definitely earned the right for me to send more work to you in the future."

"Nate was quick to respond and very helpful in providing information and a quote. In fact, we modified our order with him and within a day had the quote back and the order processed... Let Nate know we are appreciative of his efforts."

"I just got confirmation from my driver that he picked up my parts. I was in a jam and you guys turned my parts in 6 hours! You guys ROCK!! Thank you so much for the great customer service."

"I just wanted to drop you a line and express my appreciation to Fedtech for helping [us] turn templates around quickly as you did for us. As soon as we received the templates from Fedtech, we inspected them and had them on the road to our finishing supplier in just a couple of days for each batch."

"This order helped to cement my decision earlier this year to switch waterjet/laser cutting suppliers due to your quick turns on quotes and parts alike. Please give my thanks to the personnel that were involved directly on this project on your floor also."

"Here is our PO for the project you quoted over the phone this morning. Thanks again for all your help this past year. You guys always come through when we need a hand!"

"I want to THANK YOU!!!!! for your help with this rushed job and completing the blanks for us the same day. We will be sending a messenger to pick them up in the morning."

"I just wanted to say thank you for the speedy turn around on waterjetting that logo for me. Just as I expected you guys did a great job. It looked very nice. Tell everyone involved 'good job' for me."

"We are especially pleased with Fedtech's service. The estimating is done in a very timely and professional way. The turnaround times are great and have been expedited for us as well. Nothing but good to say about Fedtech and it's quality. Everyone at Fedtech, keep up the good work!!!"

"I would like to take this opportunity to extend my thanks and gratitude for the outstanding services that you and your colleagues at Fedtech have provided for us. The quality of your products, job turn around, and customer services are outstanding. It's companies like yours, with a well-rounded reputation that helps companies like ours not only to stay on that competitive edge but allowing us to provide quality services and products that we can present and pass on to our customers.

We look forward to our continuing relationship with Fedtech. Thank you."

"I want to thank you for the excellent service on the subject order. Please extend my thanks to all your employees who made this happen. Fedtech always provides superior service to us, but I'd say one-hour service on a 100-piece order is above and beyond anything I ever expected. Again, thanks so much. It is a pleasure doing business with Fedtech."

"I would like to take a minute to say thank you for the extra effort you and your company placed on the Lindbergh project. This job was produced with excellent quality and in a very short time. I greatly appreciate this performance in our time of need. This is a reflection of how profitable relationships are formed and kept. Thanks again."

"This is to let you know that we got the parts! I can't tell you how much I appreciate your extra effort you guys put out!"

"I would like you to pass this on to your great employees: Your guys pulled our bacon out of the fire again. I would just like to express our appreciation for what you do for us in a crisis situation which seems to happen at least once every week. I hope you realize what a great bunch of people you have over there."

"My name is Fred Heisler and I am a happy Fedtech customer. I want to thank you, your firm, and especially Tony Chulla for the great work that you guys do. Tony helped me to design an incredible stainless steel sign for our church, Macalester Plymouth United Church in St. Paul... The sign is on the northwest corner of Grand Avenue and macalester Street, and it's not just a sign. This sucker is a work of art. I know this is a tiny job compared to most jobs your company handles. I just want to thank you again for the quality work and let you know we are delighted with the end result. If you have a bag of extra money in the office there, you should open it up and throw some of it at Tony - he earned it. Thanks again."

"Thanks for the expedite parts! It allowed us to meet our customer contract date for the first thing next week. We are excited to continue business with you guys as we are very pleased with your service!"

"Thanks to sponsors like Fedtech, our project is moving forward nicely. The students involved in the project our gaining valuable real life experience in aircraft design and fabrication. Thanks again for the awesome sponsorship!"
- Danny Howell
LightHawk Project

"I love the results I get from Fedtech and I have always had a really great experience working with you guys."

"Thank you for redoing our tiles. They arrived safely and we are looking forward to having them installed. Everyone that I spoke to there was very friendly and helpful. You have a great team. Thanks again!!!"

"We just wanted to send a note to thank you for all the extra effort Fedtech... has put into processing all the HOT jobs that we have had for our customers lately. We know that this can sometimes be difficult and frustrating. However, it is greatly appreciated by us and helpful to ensure on-time deliveries to our customers."

"I'm looking forward to visiting Fedtech some time in the near future to see how it is that you make the precision high quality parts that you do. As I mentioned in our meeting, I'm very impressed by the quality and attention to detail that you put into all our parts and you should be proud to work for such a great company."

"A quick note to thank you for the speedy service on the parts that you produced for me! They came out great, and I'll pass the word along to anyone I see about your excellent work and response!"
-Jim

"My experience with Fedtech has been most satisfying. Kris has been very helpful and I will probably be asking more of him now that I know what Fedtech can actually do for me as a company. Thank you!"

"Fedtech is a wonderful company, and we currently feel that as a supplier there is no one better at supplying our waterjet needs."

"I wanted to send you a message saying how impressed I am with the work done on the fiberglass cut-outs. Your shop did an excellent job. I will be requiring many more in the near future and look forward to doing business with Fedtech."

Patriotic Companies (As seen on Purchasing.com)
"I would like to give recognition to six companies in the Twin City area (Minneapolis/St. Paul) that helped a group of friends make a unique memorial plaque for a friend who died in a jet fighter crash, Jon O. Nelson (Capt. USMCR). Six local companies made that happen. Serigraphics Studios designed a unique aluminum and stainless steel plaque, Fedtech waterjet cutting provided metal cutting, ReSon Laser Marking did the engraving, Metals Supermarket of Dallas supplied the metals, hard Anodize of Minnesota hardcoated the back plate and Derson Tank did the plasma cutting. All of these companies insisted upon donating their services and materials and were proud to be part of this effort."
- Tom A. Palesch, Minneapolis MN

"...I hope you don't mind if I forward your contact info to another potential client. Your pricing is very competitive!"

"My sister asked me to make a custom cake topper for her wedding cake... it can be made of any material really (Aluminum, Steel, or Stainless)... I would not want to try this on our laser because I know I would burn through in multiple places... however, I have seen the intricate cutting that you guys have done in the past. Thanks for the help."

"Just wanted to take a quiet minute to say thanks for putting up with my nutty up and down schedule last week! We have knocked down the pieces, primed and painted them, so far everything is working out...

I'm keeping my fingers crossed that our next steps go smoothly and they're out the door on tuesday.

Thanks again for all your help, patience and then the BIG RUSH..."

Contact us for more information or to compare waterjet cutting to laser cutting to learn which service is best suitable for your cutting needs!